Temporary issue with our scanning engine

Resolved
Resolved
After 1 day, 5 hours, and 27 minutes

The incident has now been resolved. Thanks for your patience.

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Recovering
After 1 day, 1 hour, and 16 minutes

Our scanning engine provider has fixed the issue, we're now working through the backlog of scans.

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Identified
After 20 hours and 20 minutes

Unfortunately it seems like our scanning engine provider has still got a problem as scans are taking much longer to complete than normal. We've contacted them again and will update this page as soon as we know more. We are very sorry for any inconvenience caused and working hard to get this resolved.

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Recovering
After 5 hours and 59 minutes

Our scanning engine provider has fixed the issue, we're just working through the backlog of scans.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 30 minutes

Unfortunately the problem has not been resolved yet.

Please be assurred that any scans started in our platform will start automatically, there is no need to restart scans from your side.

Sorry again, and we'll provide an update here as soon as we know more!

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Identified
After 1 hour and 58 minutes

We've confirmed with our scanning engine provider that there is a problem, they are working to resolve it. It looks like the problem is related to an AWS outage.

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Investigating

Our scanning engine is currently experiencing issues, which means scans are taking longer to start and run than usual. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

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Began at:

Affected components
  • Intruder portal
    • Notifications
  • API