We're currently having issues with our cloud provider

Resolved
Resolved
After 2 days, 11 hours, and 26 minutes

Our services are operating normally. Any scan which was underway when the issue began will have now completed and you should see the results in the Intruder portal. Emerging Threat Scans which should have started over the weekend started today at 00:09GMT (all three ETS scans are associated with Log4Shell, including the VMware Horizon vulnerability CVE-2021-44228/VMSA-2021-0028).

Please note, any scan which was scheduled to start over the weekend will not have run. We cannot not automatically restart these scans as some users schedule scans to run outside of business hours to reduce the impact to fragile applications/systems. If you need results before your next scheduled scan please start a scan in the portal.

Additionally, any scheduled interaction with our API during the disruption will not have succeeded. Please review your workflow to assess next steps.

We will continue to monitor the platform and provide another update at 12:00GMT at the latest.

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Recovering
After 2 days, 1 hour, and 52 minutes

The Intruder portal is operational allowing you to access your services. We have a backlog of jobs to work through meaning it may take a some hours to complete pending scans. Further updates to come as we continue the recovery process.

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Recovering
After 2 days, 1 hour, and 43 minutes

The problem has been resolved by the Trust & Safety team and we are beginning the recovery of our services. Initial results are positive and we hope to have further information for you soon. As stated in our previous update, the next full update will be between 8:00 GMT and 8:30 GMT at the latest, but hope to update you sooner.

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Identified
After 2 days and 58 minutes

Our contacts have confirmed that our case has been escalated successfully, is with a representative of the Trust & Safety team, and that it is being addressed. The Trust & Safety team have had a gap in their on-call process (they do not have an on-call candidate) meaning we have had to wait to for a rep in a +GMT timezone to address our case. The Trust & Safety Team have a good presence in the GMT+5:30 timezone, so we hope to have our problem resolved when that timezone comes online. We are sorry for the delay and the impact this is having on you and your organisation. Our next update will be between 8:00 GMT and 8:30 GMT at the latest, but hope to update you sooner.

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Identified
After 1 day, 21 hours, and 3 minutes

Since our last update our contacts at the provider have escalated the case using the channels available to them. At this time we still have not heard from the Trust & Safety team. We will continue to provide updates as we receive them. Our next update will be at 22:00 GMT at the latest.

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Identified
After 1 day, 14 hours, and 33 minutes

The problem with our cloud provider is still ongoing. We are in contact with our provider's support team, but are waiting on the Trust & Safety team at our provider to fix the problem. We are using every avenue available to us to ensure that the problem is resolved as soon as possible. In the interest of maintaining visibility of the steps we are taking we are making the detailed timeline public, which can be found at the following location:

We will continue to update this status page. We expect to provide our next update between 18:00 and 18:30GMT at the latest.

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Identified
After 21 hours and 37 minutes

The problem with our cloud provider is ongoing, we're working with them to resolve it. We'll provide an update as soon as we know more.

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Identified
After 13 hours and 2 minutes

We've confirmed there is a problem with our cloud provider, we're working with them to resolve it. We'll provide an update as soon as we know more.

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Investigating

Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

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Began at:

Affected components
  • Intruder portal
    • Notifications
  • API