Temporary issue with the tenable vulnerability scanning engine

Resolved
Resolved

The incident should now be resolved. Thanks for your patience.

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Patrick Craston
Updated

While a small number of Emerging Threat Scans for Pro customers might still be slightly delayed, most should now complete within the normal timeframe.

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Patrick Craston
Recovering

We're working through the backlog of Emerging Threat Scans, they are completing now and customers should receive notifications soon.

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Patrick Craston
Updated

We've pushed a fix that will limit scan delays to a subset of Emerging Threat Scans for Pro customers going forward.

Scans for Enterprise customers and regular scans for Pro customers should complete within a normal time frame again once the backlog has been cleared.

We will continue to work with our scanning partner tenable to resolve the remaining issue.

We're very sorry about any inconvenience caused and thank you for your patience.

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Patrick Craston
Identified

The tenable vulnerability scanning engine is currently experiencing some performance issues, which means scans on Pro and Enterprise plans can take longer to complete than usual.

We've raised a support issue and will be in touch as soon as we have more information.

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Patrick Craston
Began at:

Affected components
  • Intruder portal
    • Notifications